Home > computer > I Can’t Connect to the Internet. PLDT DSL Modem Problem

I Can’t Connect to the Internet. PLDT DSL Modem Problem


PLDT modemI got these modem settings since Feb. 16, 2015: Green lights for DSL – ON. Internet, WIFI, LAN – ON – perfect! But wait, I can’t surf the web. No network access. WTF!

Internet connection is wandering in twilight zone?? Oh dear, my modem is heart broken, sick. I dialed 172, the number to call for no internet connection complaint. As usual,  the agent read his spiel full of reassuring words – action? Nadah, waley.

Day three since I phoned my complaint. This time, I texted the technician. Lucky for me he responded…”call 172.” WTF!! How many reference numbers should I collect before my connection problem is fix? I already got five. Grrrrr!

If only BFF and MILF own a 172 version, I’m sure they’ll heed my cry for help. Problem is, these combative, fierce groups only possess deadly weapons, ready for bloody resolution of their cause – scary, ugh!

Where do I go from here? Don’t know. I am at the mercy of this giant dude called PLDT DSL. Should I call congress, the senate, the office of the Vice President, hmmm,  the President of the Philippines? OMG! My problem is nuts compared to what’s happening in the Philippines.

7:40am, today, I called 172 again. This time, a female rep promised to solve my dilemma. I was told to call back before noon if no technician is on sight. It’s 8:30am, three hours before noon – goodluck me!

I guess I’ll have to wait. I’m hysterical in silent mode. Patience, please be at my side until my connection is restored.

  1. sally canlas flores
    June 3, 2015 at 11:03 am

    i have internet connection but no wifi for almost 2 months. i try to call 171 & 172 they just give me this ref. no. then end of conversation .pls send us a technician to repair my wifi connection.sayang naman ang binabayad ko monthly for wifi. im paying p1,880.00 a month. plssssssss. repair asap!!!!!!!

    • June 3, 2015 at 4:13 pm

      I feel you, Sally. Did you go to PLDTs office? I don’t think the in-charge would allow you to go home without any hint of a cure. Did you check your computer’s wifi status? The problem might be IN there and not with PLDT since you mentioned that there’s a wave of internet connection. Check your computer’s wifi first OR try using internet cable for connection. If you still can’t connect, then bombard PLDT with your complaint.

      Mine was solved after I showered them with calls of distress. I went to their office as well to personally vent. It took hours when they solved my case. Thanks God. 🙂

      Thanks for airing your complaint. I’m sure people from PLDT would (one day) read this.

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